Privacy Policy

Information We Collect

We only collect information that helps us respond to you and provide our services. This may include:

• Information you give us — your name, phone number, email address and message when you fill an enquiry form, appointment form or contact us directly.
• Health-related details you choose to share — any symptoms or health concerns you mention when requesting a consultation.
• Automatic information — basic technical data such as your browser type, device and pages visited, collected through cookies and analytics tools to help us improve the website.

You are never required to share more than you are comfortable with. Sensitive health details are best discussed directly with our doctors during consultation.

How We Use Your Information

We use the information we collect only for legitimate purposes, including to:

• Respond to your enquiries and appointment requests
• Contact you about your consultation, treatment or follow-up
• Improve our website, services and patient experience
• Send important updates or information you have requested
• Meet legal, regulatory or record-keeping requirements

We do not use your personal information for purposes unrelated to your healthcare or enquiry without your consent.

Cookies & Analytics

Our website uses cookies and tools such as Google Analytics to understand how visitors use the site. These help us see which pages are useful and where we can improve. Cookies do not personally identify you. You can disable cookies in your browser settings at any time, though some features may not work as intended.

How We Protect Your Information

We take reasonable steps to keep your personal information secure and to prevent unauthorised access, misuse or disclosure. Access to enquiry and patient information is limited to authorised hospital staff. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Sharing of Information

We do not sell, rent or trade your personal information. We may share information only in limited situations:

• With trusted service providers who help us operate our website or communication tools, under confidentiality obligations
• When required by law, regulation or a valid legal request
• To protect the safety, rights or property of our patients, staff or hospital

Third-Party Links

Our website may contain links to third-party websites, such as social media pages or Google. This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any external website you visit.

Your Rights & Choices

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or outdated information
• Request deletion of your enquiry information, subject to legal record-keeping requirements
• Opt out of non-essential communications at any time

To exercise any of these rights, simply contact us using the details below.

Children's Privacy

Our website is not directed at children. We do not knowingly collect personal information from children without the involvement of a parent or guardian. Consultations for minors should be arranged by a parent or legal guardian.

Last updated: July 2026